Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the typical delivery timeframe for Ashiyana Store products?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping usually takes 5-7 business days to arrive at your doorstep.
Do you offer a return policy for home decor items?
Yes, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return the item in its original packaging for a full refund or exchange.
Are your furniture and textile products sustainably sourced?
At Ashiyana Store, we prioritize quality and ethics. Many of our collections feature organic cotton and sustainably harvested wood, as we strive to partner with eco-conscious manufacturers.
How can I track the status of my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage so we can arrange a free replacement.